Please choose a category and/or a department for related Frequently Asked Questions. Remember, your drop-down menu selections are retained even after the page refreshes until you make another selection.
Free viewers are required for some of the attached documents. They can be downloaded by clicking on the icons below.
This option is currently unavailable within the mobile app.
Printing from public PCs is available for $.20 per page.
Color copying and color printing are available at all library locations. The charge is $.50 per page.
Document scanners are available at the Central Library, the Sulphur Regional Library, the Moss Bluff Library, and the SWLA Genealogical & Historical Library. For additional information, contact a library.
These are coin operated, and the document feeder can scan 2 sided documents.
Online registrationis limited to adults. This service is limited to online catalog access until the account is approved by staff, and a permanent library card is issued. Once staff completes the approval process, users may access the electronic resources such as OverDrive, Hoopla, and Freegal.
This service is offered at the library. For more details, please contact the following library locations.
With regard to overdue fines, laptops, hotspots, and iPads are $10 for each overdue and cap at $70. All other items are $0.25 a day and cap at $5.00. Note that there may be additional fees on items for such matters as repair.
Limit on the number of holds
No, there are no limits on holds.
My Library card expired! Now what?
Library cards do expire every year so that we may have the most current information (ex: phone number, address and email address) on file.
NOTE: Expired cards are not able to checkout materials (both physical or electronic) until the account is renewed, and any fines are cleared.
Please contact or visit your local library branch, or view My Account in the catalog. Please review (and edit) information under the My Info tab before renewing card. If your card doesn't renew online (see Privileges expire section under the My Information tab), please contact our library staff for assistance.
NOTE: Blocked or Barred users must visit a local branch to clear up account. The online renewal option is currently unavailable within the mobile app.
Do you have computers I can use? What other services do you provide?
Gifts of Library Materials
Calcasieu Parish Public Library accepts unrestricted, irrevocable gifts of books and other library materials. Gifts are accepted with the understanding that they will be considered for addition to the collection in accordance with the Material Selection Plan. The library reserves the right to sell or otherwise dispose of gifts and donated materials through branch book sales, the Friends of the Library book sales, recycling or disposal services.
Calcasieu Parish Public Library will not assign a value to donated gift materials. However, the library will stamp or sign the patron’s list of items for X number of books, boxes of books, books-on-tapes, etc., which can be used for tax purposes.
Memorials/In Honor Of
Patrons may donate funds to purchase library materials in memory of someone or in honor of someone. They may make general purchase suggestions regarding the subject matter. Materials are selected and purchased by the Collection Development Coordinator. A book plate is placed in the material and when it is sent to the library branch the donor and the honoree’s family are notified. Direct donation of actual materials is discouraged as these are often not in compliance with collection selection rules regarding currency, authority, etc.
Gifts of money are always welcome and appreciated. Specific recommendations from the donor are honored as far as the suggestions enhance subject areas of need within the collection and are in accordance with the Collection Development Policy selection guidelines.
I paid for an item, but I've found it. I need a refund.
Lost material: Please pay for replacing that item. You do not have to pay any fines that have accumulated on the item.
Did you find that item? If you've already paid for it, bring the item to the library with your receipt, within 6 months. The Calcasieu Parish Police Jury will mail the refund.
I replaced my Library card or email address. What resources are affected?
I replaced my Library card or email address. What resources are affected?
Once you login with new card, you're considered a new user.
All checked out content is lost.
Email not tied to account.
CPPLMobile (library app)
Enter new card #; all checkouts/holds will transfer, and virtual card is updated.
Email not tied to account
Once you login with new card number, you're considereda new user.
All checked out content is lost.
Email not tied to account.
With replacement card, you'll be treated as a new patron.
It will even appear as if app users have lost all your music as it is tied to your previous barcode. The vendor is unable to transfer any data from old library card number to the new one. Suggestion is to back-up your music so that you may reclaim it from your old barcode. (See Mobile Apps sectionentitled "How do I backup Freegal Music from my iOS mobile device into iTunes" and "How do I get music off my Android device onto my computer".) You will also need to rebuild any created playlists and wish lists.
Change notification email under My Account---Notifications
Update card number (or pin) in Settings--Library section
Need previous email address for login. Click on email address (top right) to change address. Otherwise, you'll need to setup a new account with new email address.
Interlibrary Loan (Loanshark)
Alert staff when you have replaced your library card; the new card # needs to be updated in this service.
You may do so under Account in Loanshark.
Add replacement ID, and remove lost ID in account.
My Account---Sign-in tab--enter new address---Save. A confirmation email will be sent. Please confirm.
Alert staff when you have replaced your library card. The card # needs to be merged with lost card so that holds/checkouts can be transferred.
Email is enabled when placing holds. You may change it during the hold process.
Zinio for Libraries
You must know previous email used to setup account. Login, access My Account to change email address.
How do I use my device with the Library Resources?
There are so many different devices that can be used with the Library resources. Visit this page for more details.
Weeding the library collection
Why does the library remove library books and other materials from the library collection?
Annually the library removes library materials that are damaged, are no longer checked out, or contain out-of-date information. This process is necessary to make space on the shelves for adding new materials that library users want. Removed materials are recycled through Better World Books, through local friends of the library book sales, donated to other non-profit agencies or disposed of through Team Green of Southwest Louisiana.
Printed receipt replaces date due sticker
Why did the library replace the date due stickers with a printed receipt?I keep losing the receipt and can’t tell when my books are due.
The library is changing from date due stickers to receipts for several reasons.
The receipts provide the patron with a list of what they have checked out and if the patron is paying overdue fines or for lost items, serve as proof of payment received.
The date due stickers needed to be removed after each circulation requiring cleaning of the sticky residue off each item. (In 2009 over 1,000,000 items were circulated.)
Sometimes the sticker fell off, leaving the patron with no information on when the item was due.
Multiple date due stickers on the item caused confusion.
We apologize for the inconvenience for our patrons who preferred date due stickers to receipts. The library has purchased a limited number of magnet clips that can be displayed on a refrigerator to hold the receipts. Please ask for one the next time you check out materials."
Barcode placement on library materials
Why does the library put the barcode on the back of paperback books and audiovisual materials (books on cd, CDs, DVDs, etc)?
This is a problem as it covers up the content information on the back.
When the library first moved to a barcode circulation system in the early 1990s a decision had to be made where to put the barcode. There were pros and cons regarding barcode placement on the books and the decision was to put the barcode on the back so as not to cover information on the front (title/author). For efficient circulation all items have barcodes placed in the same location. We apologize for the inconvenience to our patrons and appreciate their understanding and hope in future to migrate to a newer circulation technology that no longer requires a library barcode on materials.
Do you do any litter outreach in local schools?
We believe littering is a habit and reaching area youth is a great way to set up good habits for life. Our seven foot man made out of litter "Trashsquatch" and his trusty sidekick "Fetch" the Litter Retriever accompany our litter enforcement officer when he speaks to local 5th graders. Our officer talks to the kids about the impacts of litter on the local ecology, health and economy and encourages them to keep litter where it belongs, in the trash can!
Trashsquatch and Fetch are the rock stars of the litter program and also make appearances at Summer Feeding program locations and can be spotted at some Movies Under the Stars events.
What is the CalcaShout and S.N.A.P. Emergency Alert Program?
This service allows you to opt-in to receive notifications via phone calls, text messaging, e-mail and more based on locations you care about. You can choose to receive notifications about events that may affect your home, workplace, family's schools and more.
When will it be used?
This system will be used to notify you about imminent threats to health and safety as well as informational notifications that affect your locations or work environments. Administrators will send notifications regarding severe weather, flooding, gas leaks, police activity and more.
Do I have to register for this new system?
Yes, if you want to continue to receive CalcaShout and S.N.A.P. Alerts, you will need to register. This allows us to update your data and keep it secure.
Will I still get emergency notifications if I don't sign up?
If you don't create a username and password, you will receive notifications only by the methods that are on file for your Organization.
Is this new system free?
Yes, it is a free service.
How do I register for CalcaShout and S.N.A.P. alerts?
Visit www.CalcaShout.com Then click on the Sign Up button on the top menu “. You will be sent to the page where you may register for CalcaShout and S.N.A.P. If you need assistance with signing up to these Alert you may contact or staff at firstname.lastname@example.org or call (337) 721-3800.
I tried to sign up, but got a message, "User name already in use." What do I do?
You will need to pick a different user name.
I tried to sign up but cannot log into the system. What do I do?
You will need to create a profile. Usernames, passwords, and security questions are case sensitive. Follow the instructions for creating the profile.
I forgot my password. What do I do?
Click on “the forgot password/username” and answer the user selected question (Grandmothers Maiden Name etc). Passwords are not monitored, so they cannot be retrieved by staff.
I forgot my user selected question to retrieve my password. Now what do I do?
If you are unable to retrieve your password, you will have to create a new user profile, using a new user name. The system already recognizes your user name and because you cannot remember your password/question, you are not able to access the system. Therefore, a new user name must be selected.
What if my phone number or email address changes?
The system is only as good as the information you provide. If your contact information changes, you can always visit your profile and update your information.
Will be contact information be shared with others?
No. The information that you provide will be used only by the Office of Homeland Security and Emergency Preparedness for notification purposes. We will not give or sell your contact or location information to any vendor or other organization.
Do I really have to acknowledge the alert?
No, but because the system allows users to select multiple devices, (phone, text, email, pager), by acknowledging receipt of the message, the system will know to stop sending consecutive messages to the other registered devices.
What types of alerts will I receive?
You may choose from a menu of different alerts. When you sign up, you will see a blue plus circle. To see all the alert options/preferences, expand the blue plus circle. You may then select one or more of the options by checking the appropriate box. Note: If you check the box, you will be opting in to ALL the alerts.
What is the Automated Severe Weather Alert?
Automated Severe Weather Alerts come directly from the National Weather Service via the Everbridge platform and enables you to select the types of weather alerts you wish to receive. It is location based enabling weather alerts to be specific, geographically based, and map driven.
By opting in to this feature, you will receive weather alerts that are geographically based for any location that you have listed in your profile. And you will be able to choose those times when you do not wish to receive these alerts.
Please note that Calcasieu Parish Office of Homeland Security and Emergency Preparedness has the ability to override your chosen quiet times. This will ONLY be used in extreme emergencies, for example, a tornado warning.
How do I "Opt In" for the Automated Severe weather feature?
Opting in to the Automated Severe Weather is easy. Just follow these few simple steps.
Sign in to your CalcaShout and S.N.A.P. Alert Profile.
Under Severe Weather click the blue plus sign and opt in to the alerts that you want.
Under Weather and Hazard alerts choose the quiet times that you desire.
Verify the information is correct and save your profile.
Will my personal information be kept private?
Yes. Local governments do not sell any data. This information is only used to send the alerts.
Why does the Parish need mechanical sewer plant inspections?
1.) To comply with the mandatory Municipal Separate Storm Sewer System Permit received by the Police Jury in 2003. The plan required the Police Jury to identify and address sources of pollution affecting the Calcasieu River Basin.
2.) To address health and safety needs of our citizens.
What will the inspectors be looking for?
The inspectors will be looking at three main components:
Step 1) Electrical Hook up – testing to making sure that power is to the outlet, making sure that the GFCI outlet has not been tripped, making sure that the blower motor is plugged in and making sure that ants have not invaded the outlet.
Step 2) Blower motor – making sure that the blower motor is running, making sure that ants have not invaded the blower motor and making sure that all air piping is attached, secured and providing air into the tank.
Step 3) Storage tank pump out – making sure that excess sludge and solids have not built up in the tank. The inspector will measure the sludge depth with a Sludge Judge to determine if a system needs to be pumped out.
Can a homeowner repair their own on-site mechanical sewer system?
Can individuals schedule mechanical sewer system inspections with the Police Jury?
Yes. Call the Division of Planning and Development Sewer Inspection Hotline at (337) 721-3847. Keep in mind, if the homeowner wishes to be at the home during the inspection, times may have to be arranged within three hour increments (9-12 AM –1-4 PM).
Can a homeowner submit documentation to the Calcasieu Parish Police Jury indicating that their system is working?
Yes. According to state law either a certified licensed wastewater service provider or a homeowner that has obtained a Homeowners Maintenance License through DHH is qualified.
Where can I purchase or view the Code books?
Code books can be purchased from the International Code Council at www.iccsafe.org
Codes can be viewed at www.ecodes.biz. These pages are for viewing only.
Can I schedule an appointment with the Plans Examiner prior to submitting building plans for review?
Yes, in fact we encourage you to schedule an appointment with one of our plans examiners prior to submittal. By doing so, you will aid our office in getting your review done in a timely manner.
What is the purpose of having my building plans reviewed?
The purpose of plan review is to examine the proposed project prior to construction. This will allow the code department to check for any apparent code violations before the owner or contractor begins work on the project.
What is a building code?
A building code is a set of laws and ordinances that set the minimum safety standards and embraces all aspects of building construction--fire and structural items as well as plumbing, electrical, and mechanical systems.
Am I required to show my electrical panel box on my building plans?
Yes, the location of the panel is required. This is to verify that the required working clearance is satisfied and also that the panel is situated in an approved location.
What is required for emergency escape and rescue openings in bedrooms?
Windows that have a sill height greater than 44 inches are required to have a minimum clear net opening of 5.7 square feet, with the exception of grade floor openings which shall have a minimum clear net opening of 5.0 square feet.
NOTE: This requirement only applies to basements and sleeping rooms.
Do Pre-Fab trusses have to be engineered?
YES, you must provide an engineered stamped shop drawing of these trusses at time of submittal for permitting.
How long will the building plan review process take?
The building plan review process may take up to two (2) weeks once all construction documents are submitted and/or necessary approvals are made.
How many sets of plans are required for the Building Permit Plan Review process?
One complete set of drawings are required for plan review. It is preferred that drawings be submitted in an electronic form.
How to protect my family and pets from coyotes?
By keeping dogs on a leash and staying on designated trails, contact with coyotes can generally be avoided. You should always supervise your dog closely in areas where coyotes are present, even your backyard. Coyotes are not afraid of your dog, but they are afraid of you. If a coyote approaches your dog, scare it away by flaring your arms, yelling or throwing something at it.
If you may have coyotes on your property or in your neighborhood, follow these tips:
Do not feed coyotes. Problems occur when people begin feeding coyotes, either deliberately or inadvertently.
Garbage must be stored in secure containers. Do not put meat scraps in compost heaps. Also do not put the trash out at NIGHT, especially in the spring. Adults will be more territorial since they have their young.
Remove outside pet food containers. Coyotes will prey upon small mammals attracted to pet food.
If you have fruit trees, pick up the fallen fruit as they eat this too.
If you have bird feeders, place them up high as they have seeds which attracts coyotes and rodents. As mentioned before coyotes are very fond of small mammals and will be attracted by them as well.
Keep pets indoors or keep a watchful eye on them. Walk dogs on a leash, especially at night.
Do not leave small children outside unattended.
Encourage your neighbors to follow the same advice.
Food does not spread the H1N1 (Swine Flu) virus. It is safe to eat properly handled, cooked pork products.
Can I get the flu from tap water or swimming pools?
Chlorinated water from swimming pools and from your tap will not put you at a higher risk for catching the flu.
Why isn't the H1N1 vaccine recommended for people over age 65?
This age group is the least likely to get the virus. According to Centers for Disease Control, only 1.3 people out of every 100,000 people over the age of 65 have gotten H1N1 flu. However, rates in people 5 years to 24 years of age were 26.7 per 100,000.
Do I need to wear a facial mask if I'm around a lot of people?
The Centers for Disease Control does not recommend face masks for most people. The few exceptions are people who have the virus (they may want to wear one when around other people) and caretakers who are already part of a high risk population and are taking care of someone with H1N1.
Who are the groups at the highest risk?
People with asthma, diabetes, obesity, heart disease, a weak immune system or pregnant are those at the highest risk. Previously healthy people who relapse should get medical treatment. Most of patients who were hospitalized in the United States had underlying conditions along with the H1N1 virus.
Where did H1N1 originally begin?
The outbreak began in Mexico. Although the government closed many public and private offices in Mexico City the virus still spread globally.
What’s the difference between an epidemic and a pandemic?
According to the World Health Organization, H1N1 is a pandemic. An epidemic is when a contagious illness spreads to more people than expected in one geographic area. Meanwhile, a pandemic, is when a contagious illness spreads to many areas across the globe. Neither word reflects how harmful or how harmless a disease may be.
How long is someone infectious?
Although it only takes an H1N1 patient a few days to feel better, the infectious stage lasts for up to seven days.
If I get a regular flu shot, am I protected?
A seasonal flu shot will not protect you from H1N1. This kind of shot combats different strains of flu but does not include H1N1 so you need to ask what kind of shot you are receiving.
Am I safe if I stay away from pigs?
You do not need to come into contact with pigs at all to get the virus. It’s often transmitted from one human to another. In fact, Centers for Disease Control say people who are regularly around pigs may have some immunity to H1N1.
What does H1N1 stand for?
H1N1 Influenza A is the scientific name for Swine Flu. The H = hemagglutinin. The N = neuraminidase. Both of the 1’s in H1N1 refers to their antibody type. Influenza A belongs to a family of viruses that refer to the fact it’s first identified in an animal. (usually a bird or pig)
What's the difference between H1N1 flu and regular seasonal flu?
Unlike seasonal flu which can be fatal in young children and the elderly, H1N1 flu is killing children, adolescents and adults. 81% of deaths from H1N1 are in an age bracket that would normally recover from the seasonal flu.
What is a Continued Custody Hearing?
When a juvenile is detained, a hearing before a judge is required by law to determine if continued protective custody is needed pending arraignment. This hearing is held within 72 hours of incarceration.
What is an Arraignment Hearing?
The initial step in formal prosecution where the juvenile is brought before the court to hear the charges and to enter a plea.
Can the detained juvenile make phone calls?
Yes, upon admission each juvenile is allowed to contact his parents/guardians or attorney. While in the center juveniles are allowed to place calls to family, attorney's and Probation Officers as requested.
What is an Intake Hearing?
An initial interview to discuss with the family pending charges or issues.
What is a Diversion Program?
A program that refers juveniles to community programs prior to court hearings. On successful completion charges maybe dismissed.
What is a Final Dispositional Hearing?
A hearing held to determine the most appropriate form of custody or treatment for a juvenile who has been found to be a juvenile delinquent or a status offender.
Can the detained juvenile receive visitors?
Because strong family and community ties increase the likelihood that a juvenile will succeed after release, visits for detained juveniles are encouraged. It is important that juveniles receive visits from parents, clergy and other approved visitors on a regular basis while in Detention.
Being able to communicate with parents serves to promote feelings of self-worth and often alleviates stress related to being detained.
Where can I find information on snakes?
We have done our research and found some useful information to answer our community's questions regarding what are poisonous snakes, what to do if bitten, where to go for the closest treatment, etc. Click here to find out more.
If I am approved for funding, when should I expect to receive funds for my home?
Once FEMA approves your property , the Parish/City will contact you regarding the next steps for proceeding with your project.
Will I get a lump sum to pay for the project?
After consideration and possible reduction due to other benefits that you may have already received for damages, you will be funded as follows:
Acquisition--you will receive a check for 75% of the total project cost
Elevation--This is a reimbursable grant and the Parish will pay the homeowner and contractor per invoice
Is this a grant or a loan?
This is a grant with a required 25% match that must be paid by the homeowner
When must I pay my 25% match?
Acquisition--your 25% will be automatically deducted from the check that you receive from the sale of your home
Elevation--After required FEMA and Parish approval, the Parish/City will explain the amount of your 25% match, which must be paid before the project proceeds.
Do I have to pay anything now?
Acquisition--you must pay to have an appraisal for your home (this can be part of your 25% match IF your home becomes part of a FEMA/Parish/City approved project).
Elevation--you must pay to have an elevation survey (this can be part of your 25% match IF your home becomes part of a FEMA/Parish/City approved project).
What if I change my mind and decide not to participate?
After FEMA approves your property, the Parish/City will close out your file and any monies spent by you will not be reimbursed
Did I have to be the homeowner at the time of Hurricane Ike?
Will I owe taxes on funding for mitigation projects?
No. The IRS has exempted mitigation funding from taxation.
Do I have to have flood insurance to participate?
No. Homeowners are not required to have flood insurance to participate, however homeowners should be able to provide documentation regarding previous damages. For elevation projects, flood insurance is required to be maintained after application approval.
How high must I elevate my home?
Once you submit the elevation certificate, the Parish/City will make the determination based on the flood maps
What is the distance requirement from churches, schools, libraries and playgrounds for those business establishments wishing to sell alcoholic beverages?
Three Hundred Feet (300 ft). The distance shall be measured in a straight line from the nearest point of the property line of the church, synagogue, library, school or playground to the nearest point of the premises the business is to be conducted; however, if there are sidewalks, the measurement of this distance shall be made as a person walks using the middle of the sidewalk from the nearest point of the property line to the nearest point of the premises.
Does Calcasieu Parish have an open container law?
Yes. It is unlawful for any person to carry or drink from an open container on any public street, sidewalk or park, playground or other unenclosed public place within the Parish.
What age must a person be to buy alcoholic beverages?
Twenty-one (21). It is unlawful to sell or serve alcoholic beverages to any person under the age of 21.
Can a minor working in a convenience store sell alcoholic beverages?
If the sale of alcoholic beverages does not constitute the main business and alcoholic beverages are not sold for consumption on the premises, an employee under the age of eighteen (18) years of age may be permitted to sell packaged alcoholic beverages to collect the price and taxes and issue receipts, or may be permitted to bag packaged beverages, or both, where immediate supervision is provided.
How old must a person be to apply for an alcoholic beverage permit?
What is Tether?
A tether is a cord that anchors something movable to a stationary point. There are a number of applications for tethers, but the primary use is limiting the movement of animals.
Click here to see a diagram of Tether or Trolley System.
Where can I get sandbags?
How long is a building permit good for?
A building permit is good for 180 days (approx. 6 months). However, as long as the work is progressing and has not stopped for six months, the permit is active until the project is completed.
How much of Calcasieu Parish's roads are paved?
As of 2007, Calcasieu Parish has 94% of its roads paved in asphalt, with the 6% of roads being gravel. In terms of actual miles, this percentage comes out to about 1,150 miles!
Calcasieu Parish has made road paving projects a top priority over the past 20 years. In 1990, only 48% of our roads were paved. Presently, Calcasieu Parish has the largest percentage of paved roads when compared to the other parishes in Louisiana.
How many plants and trees are planted at Prien Lake Park?
When Prien Lake Park was designed, about 11,000 trees and plants were in the plans. However, some of the landscaping was destroyed by the effects of Hurricane Ike.
If you want to know more about Prien Lake Park, click here.
How many vehicles travel on Interstate 10 through Calcasieu Parish daily?
About 56,000 trucks and cars drive through the middle of our parish here in Calcasieu. Some days during holiday seasons, that number can rise significantly!
How many cigarette butts are thrown out each year?
About 4.2 trillion cigarette butts are thrown on the ground by people each year worldwide.
What about our state of Louisiana? Based off of cigarette tax records, it is estimated that our state tosses about 743 million butts on the ground. If you were to lay each of these butts end to end, in terms of distance, that comes out to about 12,000 miles!
Do you know how long 12,000 miles really is? It's about halfway around the Equator of the Earth!
What do I do if I have a problem with my registration and cannot figure it out?
If you need assistance, please email email@example.com or call 337-721-3800.
Can I register more than one address?
Yes. Just remember that you might receive an emergency notification for your primary address when you are at your secondary address.
If I am registered for alerts from two jurisdictions, will I get two messages?
Yes. Each alert network sends messages to the registered user. The alerting systems are not linked.
What is Everbridge?
Everbridge is the new vendor for Calcasieu Parish Office of Homeland Security and Emergency Preparedness Emergency Notification Systems. (CalcaShout and S.N.A.P.)
How Does Litter Affect Me?
• It affects our parents in Louisiana. They spend more than $14 million in taxes to pay for cleaning up areas with litter.
• People who visit our state don't see how beautiful we really are due to litter along our roadways. This is the same for people who want to move here as well. When you are in a dirty place, do you want to hang around? No. Our visitors don't want to hang around either.
• It's dangerous to our health! Litter attracts rodents like rats, that may carry diseases, to your home.
• It affects our safety. Criminals love areas riddled with litter. These areas provide them a place to hide.
Why do People Litter?
People think its okay to litter:
• When they feel no sense of ownership for the property. • When they know someone else will clean up after them. • Where litter has already accumulated.
What is Litter?
Litter is any kind of trash that isn't thrown away properly. Litter not only is a problem, it is a crime. The largest single product group littered in Louisiana, according to a survey, are cigarette butts and take-out food packaging, including cups, napkins, plates, bags, etc. Candy wrappers and beverage containers are also a big problem.
Another big problem in our community are the places you see outside of communities that look like a big pile of trash. These areas are called "illegal dump sites." Some people who don't care about the cleanliness of our area choose to dump their trash on other people's land, without permission.
I want to adopt a pet from the shelter, but am I sure I am ready to take on the responsibility?
Think hard about the commitment you are about to make.
Your pet is going to require time and energy in feeding, walking, and grooming. Cats as well as dogs like attention from "their" owners.
Your pet is going to cost money - food, litter, licenses, toys, training, boarding when you're away, bedding, shelter, maybe an outdoor enclosure, kenneling or fencing.
Like any other member of the family, a pet will occasionally get sick or injured and need medical care.
We aren't trying to scare you off! We just want to be sure that you have thought about the commitment you are about to make. Adoption can mean a 10,15, or 20 year commitment!
How Can We Keep Mosquito Growth Down?
Mosquitoes aren't just a pesky bug that makes us itch. They can carry diseases that can be transferred to humans through their bite. Some of these are pretty dangerous like malaria, encephalitis, West Nile virus, and Yellow Fever.
It only takes four days for a mosquito to develop from an egg to a full-fledged insect!
The most important thing you can do to help control the spread of mosquitoes is to get rid of any standing water around your home or school. You can find standing water in empty buckets, flowerpots,trash lids, old tires- anything deep enough to collect a puddle.
How Can We Keep Mosquito Growth Down?
Mosquitoes aren't just a pesky insect. They can carry diseases that can be transferred to humans through their bite. Some of these are malaria, encephalitis, West Nile virus, and Yellow Fever.
Did you know that it only takes four days for a mosquito to develop from an egg to a full-fledged insect?
Help us keep the mosquito population down by emptying any standing water you see around your home or school. You can find puddles of water in flowerpots, trash lids, empty buckets, old tires - anything deep enough to collect water can be a breeding ground.
Your help makes a difference in Calcasieu Parish!
Why Do Mosquitoes bite us?
Did you know only female mosquitoes bite?
In order for any mosquito to survive, they need to eat the sugar found in plant nectar. But there is a reason females like blood.
Female mosquitoes use a long, thin needle located at the mouth to fill their abdomens with blood. There are certain proteins in the blood that are necessary to produce eggs.
Females require an abdomen full of blood for every nest they lay. The proteins from this blood can help the mosquito to produce about 250 eggs!
Every mosquito goes through four changes in its life: egg, larva, pupa, and adult.
1. Mosquito eggs are laid on the surface of water, in moist soil, or on the sides of objects that tend to flood. Each female mosquito will produce between 150-250 eggs each time she lays her eggs. The eggs usually hatch 1-3 days after they are laid.
2. Each egg then moves to a larvae form. At this stage the larvae are also known as wrigglers, because of the way they swim around the water.
3. After the larvae stage, the pupa is formed. This is the moment where the mosquito begins to take its familiar shape. This stage can take up to several days, depending on temperature and species.
4. The adult mosquito is now full grown, and is capable of flight. It feeds mostly on animal blood and nectar. Some mosquitoes can fly as fast as 25 mph. A male mosquito's main job in his life is to reproduce, while only the females bite because they need blood for nourishment and development of her eggs.
What do I do if I lost my pet?
Losing a pet can be very stressful on a family. If you have lost a loved one, please follow these important steps:
1. Post an alert in as many neighborhood places and the Calcasieu Animal Shelter Bulletin Board with the following information:
Describe the Pet-
Explain all of the characteristics of the pet. If it has a spot on its right front paw, mention this.
Give the pet's name - What is the pet's name? Does it answer to a certain call?
Cover the "3 W's" - Give the What, Where and When you think the pet went missing.
2. E-Mail the Calcasieu Parish Animal Services Department here to notify the staff that your pet is missing.
3. Viewlost pets here to see if Calcasieu Animal Services has already located your pet.
Finding a missing pet requires a lot of time and energy. But don't give up; You would be surprised at how many pets are reunited with their owners!
Where are the dogs and cats held in the shelter?
Animal Services Answer Here
How do I help control the pet population?
You can keep the pet population down by spaying or neutering your pet. Many dogs and cats are brought to the animal shelter every day.
As a rule, the Animal Services staff spays and neuters every dog and cat in the shelter before they are released to a future owner.
Do your part! Spay or neuter your pet today.
What is the Difference Between a Police Jury and a City Council?
Sometimes a group of people in a parish want to form a community within a parish. This is known as a "City." Depending on how many people live in this community, a city can also be called a "town" or "village." These communities are known in government as "municipalities." Each municipality has their own form of government, with a mayor and city council elected to make all the decisions for the community. Calcasieu Parish currently has six different municipalities. They are: Lake Charles, Sulphur, DeQuincy, Westlake, Iowa and Vinton.
The Police Jury is put in place to govern all areas that are not located inside of municipalities. These areas are known as "unincorporated areas." There are currently 15 police jurors that represent 15 different areas of our parish. All but two jurors represent some portion or all of an unincorporated area.
How was Calcasieu Parish Formed?
A long time ago, this land that we live in was known to the rest of the country as "No Man's Land." It was called this because no form of law or government claimed the land. With no one to keep law and order, this region was home to many outlaws, criminals, and pirates, like the famous Jean Lafitte.
We were "No Man's Land," until the year 1819, when the United States Government took control of the area. At this time, there weren't many people living in Southwest Louisiana. "No Man's Land" became a part of St. Landry Parish, and would remain this way for the next 21 years!
One day in late August of 1840, a group of six men from various parts of our region decided to form their own parish, known as Calcasieu Parish.
Originally, our Parish was very large! Our entire parish consisted of land that would become four other parishes at some point in time. They are: Allen, Beauregard, Cameron, and Jefferson Davis Parishes. This large mass of land was known in the past as "Imperial Calcasieu." It wasn't until 1912, that Calcasieu Parish was reduced to its current size today.
If you would like to know even more about the history of our parish, click here.
What is a Police Jury?
Have you ever heard of a judge and jury? They are a part of our legal system and help bring justice to a community. This played a big part in forming Police Juries long ago.
In 1807, the Legislative Council agreed to designate 19 districts of Orleans Territory-the future State of Louisiana-and refer to them as parishes. But how would each parish be governed in fairness to the people who lived there?
The Legislative Council also created a form of government for each parish consisting of: one parish judge and a twelve-member jury. The parish judge was the chief governing official. Written under law, this body of individuals were given the responsibility of making decisions for any issues that could affect or impact their parish.
A few years later, this governing body was officially named a "police jury."
1839 brought one major change that helped define the Police Jury form of government as we know it today. The role of a parish judge was taken away, leaving only members of the jury to govern each parish.
Since that time, Police Juries have used the same structure of government, with each police juror being elected by registered voters of the parish every four years.
Is there a leash law on cats? I don't want my neighbor's cats on my property.
There are no leash laws on cats. The first thing we advise complainants to do is to speak to the owner of the cat. Usually the cat owner is unaware their pet is even causing a problem. If that doesn't work you can purchase a humane box trap to trap the nuisance animals. Once an animal is trapped, you must call the shelter immediately to have the animal removed. You can also bring the animal in the trap to the shelter and we can remove it for you. Trapping cats is not a guaranteed solution to the neighbor's cat - the owners can come and redeem their cat at the shelter.
My neighbor's chickens are destroying my garden. Is there anything that can be done outside the city?
Unfortunately, there are no coop laws on chickens or other fowl. Animal Services can only enforce ordinances that are passed by the Police Jury. Several ordinances were proposed by Animal Services in 1997. The matter was deferred to the Advisory Committee, and a public meeting was held in January 1998. Five speakers showed up to speak, and all were opposed to having to keep their chickens cooped. The committee recognized there was no intention by Animal Services to require putting all chickens in coops. However, since there is no specific law on chickens in the Parish like in the municipalities, nothing can be done to assist citizens experiencing these types of problems. It basically becomes a civil matter.
Is there a service to get my pet spayed for a reduced cost?
Calcasieu Parish Animal Services and Adoption Center has a voucher program to have pets altered for a reduced cost for Calcasieu residents. Any household that receives any type of public assistance can get a voucher. Simply bring proof of the assistance and your drivers license to the shelter during regular business hours and fill out a very brief application. The staff will then issue a voucher for each pet you have, along with an appointment at a local veterinarian. The cost is $10 for each cat and $20 for each dog.
All pets must be current on their Rabies Vaccination and licensing. If the animal is not current, you will be required to get your pet up-to-date. Most veterinarians will allow you to pay for and get the pet updated while it's at the clinic for surgery. If your pet is already current, please bring that information with you when you fill out the application so the staff can include it on the voucher.
People that need assistance outside of Calcasieu can get assistance from SPAY USA by calling 1-800-248-SPAY (1-800-248-7729)
How can I get a copy of a program on C-GOV?
C-GOV will provide copies of any of our self-produced programs for a fee of $25. Many of our programs created by outside sources own the rights to distribute their products and we cannot make copies of them. To ask about obtaining a copy of a C-GOV program, email us or call 337-721-3570.
Can C-GOV air my program?
See what type of programs meet the criteria for airing here. Contact us for more information by email or by calling 337-721-3570.
Can I pick up my check?
No. Checks to vendors are required to be mailed to the address shown on the W-9 Form that we have on file.
Who should I contact regarding a late invoice?
You should contact the Department that purchased the goods or services directly.
What are the Parish's guidelines for purchasing or leasing goods and services?
To be registered as a Calcasieu Parish Police Jury Vendor, please submit a Vendor Registration. When goods or services are purchased a W-9 Form is required.
When and why are W-9 Forms necessary?
A W-9 Form is required when payments are made to individuals and unincorporated companies that have provided goods or services. This provides us information for submitting our 1099s at year-end.
How do I change my vendor information?
You may change or update your vendor information by submitting a new W-9 Form.
Why did I receive a 1099?
Payments greater than $600 you receive from us for services throughout the course of the year are considered taxable. You should present the 1099 form to your tax preparer when filing your income taxes. If you feel you have received a 1099 in error, please call (337) 721-3650.
When will my invoice be paid?
Checks are generally mailed on Friday after an invoice has been approved and processed.
You sprayed last week, why do I still have mosquitoes?
There are several reasons, all of them somewhat intertwined. First of all sprays utilized today are contact products with little to no residual effect to kill mosquitoes past the time period that they drift through the area. So only those mosquitoes active at the time of spraying will be affected. The next factor is that mosquitoes are capable of moving long distances in a short period of time. Some species can move 20 or more miles in a night. New broods of mosquitoes can move into your neighborhood in a very short time period. Another factor is that here in Louisiana we have a climate and an abundance of habitat conducive to year-round mosquito production. Populations can build back quickly under the proper conditions.
Will the truck spray down my driveway and go around my house?
Spray trucks will drive down driveways when the home is 300’ or more off the road. The driveway must be in good condition, hard surfaced and provide an adequate space for the driver to turn around. When a resident requests their driveway be sprayed, someone from the department will check to make sure all these requirements are met. If approved it is placed on the spray map. If at any time the driveway fails to continue meeting the requirements, it is removed from the map.
How can the spray be effective when the truck is traveling so fast while spraying down my street?
Once a driver reaches his/her spray zone, the spray motor on the back of the truck stays running the entire time he is traveling. So some of the time the driver could just be moving from one street to the other and not actually spraying. However, when the driver is spraying the top lights should be engaged and a mist seen coming from the sprayer.
Now once spraying begins, drivers can effectively spray between 7-18mph. This range is made possible by trucks being equipped with computerized variable flow metering systems. These systems increase or decrease flow rates based on the speed of travel assuring that the proper amount of spray is being dispensed. Should the driver exceed 18mph, an alarm buzzer sounds in the cab and the metering system stops. These new systems have greatly increased the efficiency of the operation, assuring proper application, as well as saving time and money.
The spray truck was spraying in my area last night, why did he miss my street (or driveway)?
Mosquito control has over 20 part-time drivers. Drivers work from a detailed map with various instructions related to work within each designated zones. Operations begin at dusk on into the night until finished. Drivers are given leeway to make decisions as to the drive ability of any road while on their runs. This is for their safety, as well as the safety of the general public. Due to the fact that these operations are being accomplished at night, in unfamiliar areas and many of these areas poorly lit, human errors will occur. Considering these factors, drivers due an outstanding job of properly covering spray areas.
Here are the most common reasons streets or drives are missed:
Poorly lit area, especially true as it relates to rural roads and driveways
Too Many people outside in the area
Blocked turnaround making safe passage difficult
Driver unfamiliarity with an area
Too many cars parked along a driveway
Suspension of spraying driveways due to prolonged rain events
Why doesn’t mosquito control promote bats and purple martins for controlling mosquitoes?
Mosquito control feels that bats and purple martins should be encouraged and protected, but just do not think they are the answer to mosquito problems. Both will eat mosquitoes but not to the extent advertised. Studies have shown that less than 3% of their diet consists of mosquitoes. Both are opportunistic feeders meaning they will feed on whatever is most abundant and easiest to catch. Therefore, if larger insects are available they are more likely to feed on them first before chasing the much smaller mosquitoes.
I have a mosquito problem. When is my area scheduled to be sprayed?
There are no set schedules as to when an area is to be sprayed. Daily inspection data on mosquito population densities gathered from mosquito traps, landing rates and service requests, along with disease surveillance information, help us to set daily spray schedules. These are normally established around 2pm each day and will be posted on the web page. If you are experiencing a mosquito problem you are welcome to call the office and submit a service request.
What can I do about stray cats destroying my landscaping?
Parish and City Ordinances have laws to protect you and your property. If you know who owns the cat, you can fill out a witness statement with the exact date you saw the animal damage your property. We must have a statement from you and one other neighbor that have seen the animal damage property. Once those are received, an officer can issue citations. Please understand this is not going to be an overnight solution, and if the owner of the animal decides to contest the citation, you and the second witness will be required to go to court to testify.
If there is no known owner of the cat, you can purchase a have Humane Box Trap and trap it. Each time a cat is caught in the trap, call us and we will remove it or you can bring the trapped cat into our facility.
These same steps can be taken for:
Neighbors letting dogs run loose, digging or destroying property